Work Requests

Conference Room Resource Management

Fix Conference Room Technology Issues Faster With Work Requests

When meetings start late, it’s often because the conference room equipment is lacking in some way: the connector cable needed for the presentation is missing, the phone doesn’t work, or there aren’t enough chairs.

The presenter and the meeting attendees are all impacted when meetings are held up because of conference room technology issues. Everyone wastes time, plus they’re frustrated because they can’t get down to the business at hand.

Meeting participants aren’t the only ones affected. On average, IT managers walk nearly half a mile each week, just going back and forth from their desks to help out with conference room technology incidents. Sure, they’re hitting their daily step goals … but there’s got to be a better way.

Work Requests Cuts Down
on Wasted Time

EventBoard’s Work Requests feature allows users to report conference room equipment issues to the right person within the company with just a few taps on the conference room display. It simplifies help requests for employees who use the conference rooms and enables IT teams to manage equipment more efficiently.

EventBoard’s Work Requests feature allows users to report conference room equipment issues

Here's How Work Requests Work:

When someone notices a problem, either the meeting organizer or an attendee walks up to the EventBoard display, taps the Menu option on the screen, and chooses Report an Issue.

The display shows a list of resource types to choose from: Apple TV, chairs, videoconferencing system, for example.

They click the icon for the resource that’s having problems, then use the on-screen keypad to describe the issue.

Once they’re done typing, an email alert is sent to the person or system that’s been set up to receive it. (Some companies prefer to send alerts directly into their issue tracking system through Webhooks or well-known systems like Zendesk or JIRA.)

Room Resource Examples:

Projector
iPad or Android tablet
Television or Apple TV
Apple display or PC display
Videoconferencing
Whiteboard
Tables chairs, other furniture
Phone
WiFi
Adaptors and chargers

Work Requests for iPad Room Technology Management

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